Effective Date: 12 August 2025 (IST)

RewardVid (“RewardVid”, “we”, “our”, “us”) is owned and operated by Cronweb Solutions Private Limited. We are committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and the choices you have when you use RewardVid to watch videos and earn, or to promote your YouTube videos as an advertiser.

1) Scope & Who This Applies To

• Users who watch videos and earn rewards.
• Advertisers who fund a balance to promote their public YouTube videos (to increase views and watch time).
• This Policy applies to our website, dashboards, communications, and any services we provide that reference this Policy.

2) Information We Collect

2.1 Information You Provide

• Account data: name, username, email, password, country/region, referral code/ID.
• Payout/deposit data: UPI ID, crypto address/network, other payout identifiers, and limited payment information. (We do not store full card numbers; card payments are processed by our payment partners.)
• Verification (KYC): where required, government ID, tax ID (e.g., PAN), address, and related documents.
• Support & appeals: communications, screenshots, proofs of payment, and other materials you send us.
• Advertiser campaign data: video URLs, targeting preferences (where available), budgets, and creative settings.

2.2 Information Collected Automatically

• Usage data: pages viewed, clicks, session duration, timestamps, watched video IDs, completion and eligibility events.
• Device & network data: IP address, device identifiers, browser/OS info, language, time zone, user-agent.
• Security & anti-fraud signals: request headers, approximate geolocation from IP, failed logins, rate limits, cooldown triggers, risk scores.
• Cookies & similar tech: cookies, local storage, and similar identifiers (see Section 6).

2.3 Information From Third Parties

• Payment providers: payment confirmations, chargeback/dispute signals.
• Identity/KYC providers: verification results, fraud indicators (where used).
• YouTube embeds: availability/embeddability status and standard player analytics permitted by YouTube; we don’t control YouTube’s data handling.
• Referral sources: referrer URLs/IDs and basic attribution data.

3) How We Use Your Information

• Provide the service: account creation, login, video-watching eligibility, timers/cooldowns, crediting rewards, advertiser campaign delivery.
• Payments: process deposits and withdrawals; record transactions; resolve disputes/chargebacks.
• Safety & integrity: detect/prevent fraud, abuse, multi-accounting, and policy violations; enforce limits and reviews.
• Communications: send receipts, alerts, policy updates, support replies, and service announcements. (You can opt out of non-essential marketing.)
• Improvement & analytics: measure performance, debug issues, develop new features, and improve user experience.
• Legal compliance: tax, accounting, KYC, record-keeping, and responding to lawful requests.

4) Lawful Bases (where applicable)

• Contract necessity: to provide RewardVid (accounts, rewards, payouts, advertiser delivery).
• Legitimate interests: security, fraud prevention, analytics, service improvement.
• Consent: optional cookies/marketing communications where required by law.
• Legal obligation: tax, accounting, KYC, and regulatory duties.

5) Sharing & Disclosure

We do not sell your personal information. We share limited data with:

• Payment processors & gateways: e.g., Stripe (cards/wallets), UPI PSPs, crypto processors; to process deposits/withdrawals and investigate disputes.
• Identity/KYC & anti-fraud providers: to verify identity and reduce fraud.
• Hosting, infrastructure, and security vendors: to run our website and protect it.
• Communication tools: email/SMS providers for account and support messages.
• Analytics & error monitoring tools: to understand performance and fix issues.
• Professional advisors & legal authorities: auditors, lawyers, or regulators where required.

We may disclose or preserve information if we believe it’s reasonably necessary to comply with the law, enforce our Terms, or protect the rights, property, or safety of RewardVid, our users, or the public.

6) Cookies & Similar Technologies

• Essential: required for login, security, timers/cooldowns, and core features.
• Performance & analytics: to measure usage and improve the product.
• Security & anti-fraud: to detect abuse, invalid traffic, and policy violations.
• Third-party embeds: YouTube may set its own cookies when you watch embedded videos; see YouTube/Google’s privacy policies.

You can manage cookie preferences in your browser and via our on-site controls (see Cookie Settings if available). Blocking essential cookies may break core features.

7) Payments, Withdrawals & Advertiser Funds

• Deposits (Stripe, UPI, Crypto, Manual): we store necessary metadata and confirmations; full card data is handled by processors (we do not store it).
• Withdrawals: we store payout details (e.g., UPI ID, crypto address) to process your requests.
• Chargebacks & disputes: related information may be shared with payment partners to resolve the issue.
• Advertiser balances: campaign settings, budgets, and delivery logs are processed to deliver your promotions.

8) Data Retention

• Account & service data: kept while your account is active and for a reasonable period after closure to comply with legal/operational needs.
• Transaction & tax records: retained for up to 7 years (or as required by applicable laws).
• Security & fraud logs: typically retained for 24–36 months, depending on risk and legal needs.
• We may anonymize or aggregate data for longer-term analytics and safety purposes.

9) Your Rights & Choices

• Access/Correction: request a copy of your data and ask us to fix inaccuracies.
• Delete: request deletion of your account/data (subject to legal/operational retention and active investigations).
• Restrict/Object: in certain cases, restrict processing or object to processing based on legitimate interests.
• Portability: request a copy of certain data in a portable format.
• Marketing choices: unsubscribe from non-essential emails; service-critical messages will still be sent.
• Cookies: manage preferences via browser and on-site controls (where available).

To exercise rights, email us. We may need to verify your identity before fulfilling requests.

10) Children’s Privacy

RewardVid is intended for users aged 18+. We do not knowingly collect personal data from children. If you believe a minor has provided data, contact us to delete it.

11) Security

We use reasonable technical and organizational measures to safeguard data (e.g., encryption in transit, access controls, monitoring). However, no online service is completely secure. You are responsible for protecting your account credentials and devices.

12) International Data Transfers

Your data may be processed and stored in countries other than yours. Where required, we use appropriate safeguards (such as contractual protections) to protect your information during transfers.

13) Automated Decisions & Anti-Fraud

We use automated signals and risk scoring to detect invalid activity and protect our platform. These systems may affect eligibility, rewards crediting, withdrawals, and advertiser delivery. You may contact us to request a manual review if an action was taken based on such checks.

14) Third-Party Links & YouTube

Embedded YouTube videos and external links are governed by the respective third parties’ terms and privacy policies. We do not control their practices and are not responsible for their content or data handling.

15) Changes to This Policy

• We may update this Privacy Policy from time to time.
• We will post the updated Policy with a new “Effective Date.”
• Continued use after changes means you accept the updated Policy.

16) Contact & Grievances

If you have questions, requests, or complaints about privacy, contact: [email protected]. We aim to respond promptly and may request additional information to verify and resolve your request.